5-Dec-08 9:00 AM CST

Joseph Michelli Explains the Legendary Customer Service Secrets of the Ritz-Carlton Hotel Company

Co-host Brad Forsythe interviews Dr. Joseph Michelli, author of The New Gold Standard. In addition to being a best-selling author, he is an internationally sought-after speaker and corporate consultant. Leadership guru John Maxwell has suggested that ?Joseph must be considered on the short list of today?s influential leadership authors.?

Joseph expands that influence through engaging keynote presentations which demonstrate enduring leadership principles, legendary customer service strategies, and practical employee empowerment and innovation approaches. His insights encourage leaders and frontline workers to grow and invest passionately in business and interpersonal relationships.

In addition to writing books such as The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, When Fish Fly (about the World Famous Pike Place Fish Market in Seattle) and The New Gold Standard (about The Ritz-Carlton Hotel Company), Joseph has also been featured on television programs such as The Glenn Beck Show and CNBC?s ?On the Money,? produced on-line training tools for BusinessWeek Magazine, and has conducted hundreds of radio and print interviews. Most importantly, Dr. Michelli is passionate about leadership, employee engagement and elevating customer service to the level of memorable customer experiences.

For entertaining advice join hosts Ray Schilens and Brad Forsythe for a lively and informative discussion.